Privacy Policy

Effective Date: April 1, 2026

ODIGO LLC (“ODIGO,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request information, book transportation, or otherwise interact with our services.

By using our website or booking services through ODIGO, you agree to the practices described in this Privacy Policy.

1. Who We Are

ODIGO LLC is a private scheduled transportation service based in Clarksville, Tennessee.

Business Name: ODIGO LLC
Location: Clarksville, Tennessee
Email: ride@odigopro.com

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you use our website or book a ride, you may provide information such as:

  • Your name
  • Email address
  • Phone number
  • Pickup address
  • Destination address
  • Ride date and time
  • Ride details and booking preferences
  • Special instructions you choose to provide
  • Any information you submit through contact forms, emails, or support requests

B. Payment Information

Payments for ODIGO services are processed through Stripe. ODIGO does not store full payment card numbers on its own website. Payment information is submitted through Stripe or Stripe-powered checkout tools and is subject to Stripe’s own privacy and security practices.

C. Automatically Collected Information

When you use our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • General website usage information
  • Cookies or similar technologies used to support site functionality

3. How We Use Your Information

We may use the information we collect to:

  • Provide ride booking and transportation-related services
  • Process and confirm reservations
  • Send booking confirmations, reminders, updates, and service-related communications
  • Process payments and refunds
  • Respond to questions, requests, or customer service issues
  • Maintain business records
  • Improve website functionality and customer experience
  • Detect, prevent, or address fraud, abuse, misuse, or technical issues
  • Comply with legal obligations and enforce our policies

4. How We Share Information

We do not sell your personal information.

We may share your information only as needed in the following circumstances:

  • Payment Processors: with Stripe for payment processing, fraud prevention, and related payment services
  • Service Providers: with website, booking, scheduling, hosting, email, or technical service providers who help us operate our business
  • Legal Requirements: when required by law, subpoena, court order, or other lawful process
  • Business Protection: when necessary to protect our rights, property, safety, customers, or the public

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support core website functions, improve user experience, and better understand website traffic and usage. You can usually control cookies through your browser settings, though disabling cookies may affect some parts of the site.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

  • provide services,
  • maintain booking and payment records,
  • resolve disputes,
  • enforce agreements, and
  • comply with legal, tax, accounting, or operational obligations.

When information is no longer reasonably needed, we will delete it or retain it only in a form that does not identify you, where appropriate.

7. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. The FTC recommends that businesses assess what information they collect, limit unnecessary retention, and use reasonable safeguards to protect it.

8. Your Choices

You may choose not to provide certain information, but doing so may limit your ability to use some parts of our website or book transportation services.

If you would like to request access to, correction of, or deletion of personal information you previously submitted to ODIGO, contact us at ride@odigopro.com. We may retain certain information where necessary for legitimate business or legal purposes.

9. Marketing and Communications

We may send you service-related emails, such as booking confirmations, scheduling reminders, updates, receipts, and follow-up communications related to your ride.

If we send promotional or marketing emails, you may opt out using the unsubscribe link in those emails or by contacting us directly. Even if you opt out of marketing emails, we may still send necessary service-related communications.

10. Children’s Privacy

ODIGO’s website and services are not directed to children for independent use. We do not knowingly collect personal information online from children in violation of applicable law. If you believe a child has submitted personal information to us improperly, please contact us so we can review and address the matter.

11. Third-Party Services and Links

Our website may rely on or link to third-party services, including payment processors, scheduling tools, maps, plugins, or other business tools. Those third parties may collect or process information under their own privacy policies and practices. ODIGO is not responsible for the privacy practices of third-party services we do not control.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements. When we make changes, we will post the updated version on this page and revise the Effective Date above.

Your continued use of our website or services after an updated Privacy Policy is posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how ODIGO handles personal information, please contact:

ODIGO LLC
Clarksville, Tennessee
Email: ride@odigopro.com